Services · Ongoing support

Ongoing technical support, on a monthly retainer.

Most small businesses don’t need an IT department. They need one person who knows their systems and answers when something breaks.

See what a month costs
outsourced IT support · fractional tech partner · monthly retainer
How we work on this

That is what a retainer buys: a standing amount of capacity each month, the same hands every time, and every hour logged against your projects where you can see it.

What it covers

The work that never finishes.

  • Keeping it running. Hosting, updates, backups, the certificate nobody remembers to renew.
  • Small changes. The ones too small to scope as a project and too important to leave.
  • Fixing what breaks. Within your tier’s response window, not whenever someone gets to it.
  • A second opinion. Before you buy a tool, sign a contract, or believe a quote.
How it works

Month to month, by design.

  • Pick a tier. Each carries included hours, a response window and managed search visibility.
  • Unused hours roll over once. A quiet month is not money burnt.
  • Extra hours bill at your member rate. Lower the more committed the tier.
  • No setup fee, no lock-in. Change tier or pause monthly.
When it isn’t right

Three times to say no.

  • You need 24/7 cover or someone onsite — we work business hours, remotely.
  • You need hardware, printers and desk support. That is a managed-IT firm, not us.
  • You have one thing to build and nothing after it. Buy the build, not a retainer.
Common questions

Asked before most projects.

What is outsourced technical support?

An external partner who maintains and improves the software you already run, on an agreed amount of capacity each month, instead of hiring in-house.

How much does a monthly IT retainer cost?

It depends on the response window and the included hours you need. The tiers and rates are published in full on our pricing section — no quote call required to see them.

Can we cancel a retainer?

Month to month. No setup fee, no multi-year contract, and you can change tier or pause at any time.

Do unused hours roll over?

Once. They carry to the following month and then expire, so a quiet month is not wasted and hours cannot pile up indefinitely.

Also

The other three.

Most clients start with one and add the others once the first has paid for itself.