Trust
The same standard we’d ask for.
Transparency isn’t a value on a wall — it’s how the platform is built. Here is exactly how we operate, what you can expect, and what we’ll never do.
None of this is new positioning. We’ve argued it out at length: how much of the work a client should actually be able to see, why we bill for hours you can watch being spent, and what happens when you name the AI agents doing the work instead of hiding them.
Ask us anythingin place today · being formalised
Your dataYours. Export anything, any time — clients, time entries, invoices, conversations. No lock-in, no off-boarding fee.in place
Time trackingEvery hour is logged against a project and visible to you in real time. The numbers on your invoice are the numbers we see.in place
InvoicingMulti-currency, itemised to the hour. Drafts before send, a clear due date, a settled status. Nothing inflated, nothing hidden.in place
Response SLAEach subscription tier carries a response window — 24h, 8h, or 4h. We publish whether it was honoured, every month.in place
ConversationsThreaded in your portal, not buried in email. Each request gets a title, a status, and a clear owner.in place
AI in the loopWe use AI to articulate your requests and draft briefs — always reviewed by a human before it reaches you. Token usage is metered and shown.in place
Where we areBangkok and Copenhagen, working globally. Async-first, with scheduled calls on the Enterprise and Partner tiers.in place
ContractsNo setup fees, no multi-year lock-in. Switch tiers or pause any time — month to month, by design.in place
Sub-processorsA short, named list — payments, email, hosting. Published in full as we formalise the data-processing terms.formalising